Return & Refund Policy

We aim to ensure customer satisfaction while maintaining hygiene standards for healthcare products.

1.1 Eligible Returns

• Returns are accepted only in the following cases:
• Product received is damaged
• Product is defective
• Wrong product delivered

1.2 Return Timeline

Customers must raise a return request within 48 hours of delivery with proper proof (images/videos).

1.3 Return Process

• Contact customer support
• Share order details and issue proof
• Our team will verify and approve the request

1.4 Refund Process

• Refunds will be processed after product inspection
• Amount will be credited within 5–7 working days
• Refund will be made to original payment method

1.5 Non-Returnable Items

• Due to hygiene and safety reasons, we do not accept returns for:
• Opened or used products
• Products without original packaging